# Master Password — Secure your life, forget your passwords.

If you run into issues, try these solutions to known problems.

# iCloud sites disappeared

If you're using iCloud and find your sites have suddenly disappeared, try the following solutions:

## Make sure you're connected

This may go without saying, but while you're performing these steps, make sure you have a good and stable connection to the Internet. Wi-Fi is preferred to avoid unexpected connection drops.

Also consider giving it a few minutes time. Since iCloud often involves communication between your phone and Apple's servers, this may sometimes take a moment. Let your phone sit there for up to 10 minutes with the app open. Your data might just suddenly re-appear.

## Re-enable iCloud from Settings

Sometimes, iCloud just stops talking to Apple's servers. There's no indication of why iCloud encounters this problem, but the following steps may jug it back to life. The idea is to delete your iCloud account from your phone using Settings, and then add it back. After adding your account back, all your iCloud-stored things will just come back to your phone from the cloud. Hopefully, this will include your Master Password sites.

## Switch back to the right store

Master Password manages your iCloud data within a unique container. As a result of an unexpected event, this container may have changed. Following the steps below, you are able to switch back to a previous container if this was the cause.

# Other Questions / Issues

Don't hesitate to send us a message at masterpassword@lyndir.com. I'll get right on your case. Try to include any details you can. Even better, use the feedback (mail) button from within the app instead and include logs when prompted.