Update experience to tune for MBTA application

content/experience.tex

@@ -18,28 +18,30 @@
     {
       \begin{cvitems} % Description(s) of tasks/responsibilities
         \item {
-          Audit and consolidate IT resource and asset management into a single
+          Audit and consolidate IT resource management into a single
-          business segment to reduce duplicate spending and improve day-to-day 
+          department to reduce duplicate spending and improve day-to-day 
-          employee workflows.
+          employee workflows. Create a budget and ordering process for IT resources.
         }
         \item {
-          Administer IT resources at all levels, including facility infrastructure,
+          Operate as a single IT administrator to manage resources at all levels 
+          and in all areas of the business, including facility infrastructure,
           cloud resources, licensing, physical and virtual servers, and employee
           workstations.
         }
         \item {
-          Provide daily support for employees across all business segments at every 
+          Provide daily support for the entire organization across four timezones. 
-          level, including Windows and Mac workstations, enterprise resource managment, 
+          Support Windows, MacOS, and Linux workstations, enterprise resource 
-          access control, and product security reviews.
+          management, access control, and security incidents.
         }
         \item {
-          Design and implement a top-to-bottom replacement of the core corporate network 
+          Designed and implemented a top-to-bottom replacement of core network 
-          infrastructure including virtual private clouds, on site network equipment, 
+          infrastructure including virtual private clouds, on-site network equipment, 
           and virtual private networking.
         }
         \item {
-          Manage ongoing relationship with existing vendors including the corporate Managed 
+          Offboard and assume responsibilities of existing Managed
-          Service Provider partner.
+          Service Provider and manage relationships with IT vendors 
+          as the primary point of contact.
         }
       \end{cvitems}
     }
@@ -53,26 +55,31 @@
     {
       \begin{cvitems} % Description(s) of tasks/responsibilities
         \item {
-          Took ownership of a network monitoring system built specifically for
+          Took ownership of a Network Monitoring System built specifically for
           Starry's WISP network model, expanding and developing the system to meet
           the needs of the Network Operations team and handle a thirty-fold workload
           increase.
         }
+        \item {
+          Provided 24/7 support for the NMS to ensure uninterrupted access
+          to alerts, data, and performance reports for the Tier 2 Support team and 
+          executive leadership.
+        }
         \item {
           Designed and deployed a testbed management network using off-the-shelf
           routing equipment and Ansible that connected engineering systems at all
           eleven corporate offices across the country.
         }
         \item {
-          Helped to lead a team developing Ansible automation for managing and
+          Helped lead a team developing Ansible automation for managing and
           securing hundreds of physical engineering systems across four departments.
         }
+        %\item {
+        %  Contributed to the design, implementation, and operation of a REST API for
+        %  indexing test results to serve the needs of multiple test teams.
+        %}
         \item {
-          Contributed to the design, implementation, and operation of a REST API for
+          Facilitated inter-operation between the Manufacturing Division and
-          indexing test results to serve the needs of multiple test teams.
-        }
-        \item {
-          Facilitated interoperation between the Manufacturing Division and
           Product Engineering to support expanded access to internal technology,
           increased awareness of documentation and knowledge resources, and greater
           cross-team communication.
@@ -88,19 +95,19 @@
     {August 2013 - June 2018} % Date(s)
     {
       \begin{cvitems} % Description(s) of tasks/responsibilities
-        \item {
+        % \item {
-          Acted as first point of contact for users experiencing networking issues to
+        %   Acted as first point of contact for users experiencing networking issues to
-          triage problems and escalate to network engineers when appropriate.
+        %   triage problems and escalate to network engineers when appropriate.
-        }
+        % }
         \item {
           Assisted with regular maintenance of the three campus data centers, including
-          replacing faulty PDUs, organizing and documenting routed cables, and retiring
+          replacing faulty PDUs, organizing and documenting routed cables, and retirement of
           network and server hardware.
         }
         \item {
           Planned and developed campus-wide documentation of network conduit to
           provide the Network Operations and Telecommunication departments with better
-          information sources when triaging problems, doing maintenance work, and
+          information sources when triaging problems, performing maintenance work, and
           planning expansions.
         }
       \end{cvitems}
@@ -116,16 +123,16 @@
       \begin{cvitems} % Description(s) of tasks/responsibilities
         \item {
           Tested official product tutorials for compliance with user workflows in
-          SOLIDWORKS 2016 and updated the tutorials where they were outdated.
+          SOLIDWORKS 2016 and updated the tutorials if they were outdated.
         }
         \item {
           Designed and wrote new tutorials for the newly implemented advanced
           electrical and pipe routing tools added to SOLIDWORKS 2016.
         }
-              \item {
+        % \item {
-          Responded to and fixed user submitted bug reports concerning errors,
+        %   Responded to and fixed user submitted bug reports concerning errors,
-          mistakes, or ambiguity in the official product documentation.
+        %   mistakes, or ambiguity in the official product documentation.
-        }
+        % }
       \end{cvitems}
     }